Privacy Policy

At Terravolt Sdn. Bhd. (1643160-K), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website (https://terravolt.shop) and services.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Personal details: Name, phone number, email address, shipping/billing address.

  • Transaction details: Payment information (processed securely through third-party providers).

  • Technical data: IP address, browser type, and usage patterns for site improvement.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Provide customer support and respond to inquiries.

  • Send order updates, promotions, or product-related information (only if you consent).

  • Improve our website performance and user experience.

3. Sharing of Information

We respect your privacy. Terravolt does not sell or trade your personal information. However, we may share necessary details with:

  • Logistics partners (for delivery purposes).

  • Payment providers (to process transactions securely).

  • Regulatory authorities (if required by law).

4. Data Protection & Security

We implement appropriate security measures to protect your personal information. However, please note that no online transmission is 100% secure. We work with trusted partners to safeguard your data to the best extent possible.

5. Cookies

Our website may use cookies to enhance your browsing experience, track preferences, and improve services. You can adjust cookie settings in your browser anytime.

6. Your Rights

You have the right to:

  • Access, correct, or update your personal information.

  • Request deletion of your data (unless required for legal or transactional purposes).

  • Opt out of receiving promotional emails by unsubscribing.

7. Changes to This Policy

Terravolt may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will be reflected at the top.

8. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact us:

📍 Address: NO 15 JALAN OP 1/2, PUSAT PERDAGANGAN ONE, 47160 PUCHONG, SELANGOR, MALAYSIA
📧 Email: terravoltsb37@gmail.com
📞 Phone/WhatsApp: 017-3893668