Terms & Conditions

Welcome to Terravolt Sdn. Bhd. (1643160-K). By accessing or using our website https://terravolt.shop, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • These Terms & Conditions govern the use of our website, products, and services.

  • By using our website, you agree to these Terms, our Privacy Policy, and our Refund & Returns Policy.

  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Services

  • We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occasionally occur.

  • All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

  • Prices are listed in Malaysian Ringgit (RM) and may change without notice.

3. Orders & Payments

  • By placing an order, you agree to provide accurate, complete, and current information.

  • Payments must be made using the available payment methods at checkout.

  • We reserve the right to cancel or refuse any order due to fraud, stock unavailability, or incorrect pricing.

4. Shipping & Delivery

  • Delivery times are estimates only and may vary due to unforeseen circumstances.

  • Terravolt Sdn. Bhd. is not responsible for delays caused by courier services or factors beyond our control.

  • Risk of loss passes to you once the order has been dispatched.

5. Returns & Refunds

  • Returns and refunds are subject to our Refund & Returns Policy.

  • Customers are responsible for ensuring products are returned in original condition unless the product is defective or incorrect.

6. User Responsibilities

When using our website, you agree to:

  • Not misuse the website for fraudulent or unlawful purposes.

  • Not attempt to interfere with our website’s functionality or security.

  • Provide accurate personal and payment details.

7. Limitation of Liability

  • Terravolt Sdn. Bhd. is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • We make no guarantees that our website will always be available, error-free, or secure.

8. Intellectual Property

  • All content on this website (text, images, logos, designs, product descriptions) is the property of Terravolt Sdn. Bhd. and may not be reproduced without prior written consent.

9. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia.

  • Any disputes arising will be subject to the exclusive jurisdiction of Malaysian courts.